⚠️ Draft — this page is AI-generated compliance guidance and has not yet been reviewed by a licensed attorney. See
O-output/legal/gap-analysis-report.md.Refund & Cancellation Policy
This policy assumes a working cancellation mechanism exists for the $14/mo community subscription. As of this writing, that subscription has no self-service cancellation path built yet (see O-output/legal/gap-analysis-report.md §4). Do not rely on §2 below until that mechanism exists.
1. One-time digital products (Starter Kit $27, Country Finder $97)
We want you to find real value in these products. If you're not satisfied:
- Starter Kit ($27): request a refund within 14 days of purchase, no questions asked. Email [contact email] with your order confirmation.
- Country Finder ($97): if your personalized report doesn't name at least one country you'd seriously consider, email [contact email] within 14 days of receiving your report for a full refund.
Because these are digital products delivered instantly or within 24 hours, refunds are handled case-by-case rather than through an automated return process. We aim to respond to all refund requests within [X] business days.
2. Community membership ($14/month, recurring)
Before you subscribe, here's what you need to know:
- You will be charged $14.00 USD every month starting on the date you subscribe, and on the same date each following month, until you cancel.
- This is a recurring, auto-renewing subscription. It will continue to renew automatically — we will not ask for your approval before each renewal charge.
- You can cancel at any time, effective at the end of your current billing period, through [self-service cancellation link/method — must exist before this policy is published]. We do not require you to email or call to cancel.
- If you cancel, you'll retain access through the end of the period you already paid for; we don't provide prorated refunds for partial months.
- “Founding member” pricing is locked in for as long as your subscription stays active without a cancellation gap. If you cancel and resubscribe later, you'll be charged the then-current price.
3. How to request a refund or cancel
Email [contact email] with your order confirmation or the email address you used to purchase/subscribe. For the community subscription, you can also cancel directly through [self-service link].
4. Chargebacks
If you have a concern about a charge, please contact us first at [contact email] — we're generally able to resolve refund requests faster directly than through a bank dispute.